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Client Experience Expert
Employment type: Full-time
Department: Customer Experience
Posted: June 6th 2018
SurveyMe’s dynamic and collaborative office in Newport Beach is looking for an experienced customer service representative to provide outstanding email and phone-based client support and account management. This position will require some analysis of quantitative and qualitative data.
What do we do?
SurveyMe works directly with clients to help foster a healthy relationship between their business and their customers. We look for ways to get customers talking and businesses listening by utilizing powerful surveys and data analysis.
Who are we looking for?
We have modeled our company culture to promote hard work, strong ethics, and plenty of fun, and we are assembling one of the most talented teams in the US and the UK. We’re building a team of good people doing great things. We love our work. We believe that productivity is not an accident; it’s the result of a commitment to excellence, forward thinking, passionate team work, and focused effort. We want every day to be fun and to matter!
General Responsibilities
* Represent the front line of client experience by working with potential clients, current clients, and end-users
* Conduct online software presentations to potential and current clients
* Provide timely and accurate solutions by phone and email to incoming client questions
* Examine data from clients and be able to provide and present quantitative and qualitative analytics
* Become an expert in our products, services, processes, and tools
* Stay up-to-date on website changes and app updates
* Assist in improving and documenting our support processes
* Use the knowledge you gain from working with clients to provide recommendations to improve the overall user experience on the site and app
Essential Skills / Requirements
* Enthusiasm to work hard and achieve results in an ever-evolving environment
* Computer proficiency in Microsoft Office Suite (Intermediate level Excel)
* Attention to detail
* Ability to stay calm and focused under pressure and tight deadlines
* Excellent written and verbal communication
* Motivated self-starter with good time-management skills
* 2+ years of customer service experience required (Retail/restaurant applicable)
* Must be able to work in Newport Beach office near John Wayne Airport
* Benefits include medical/dental/vision, paid time off and competitive hourly pay 
We are looking to hire immediately, so if you feel you meet these qualifications, please apply with your resume by emailing: